Position title: Associate Director of Business Development, Sales & Marketing
Position #: JR105271
This position is available within the University of Maryland’s Division of Information Technology (DIT).
The Associate Director of Business Development, Sales & Marketing leads MAX’s business development, sales, marketing, and customer engagement efforts. Reporting to the Executive Director of MAX, the Associate Director sets the growth strategy, grows the customer base, and looks for ways to expand and improve what MAX offers.
The Associate Director works with customers and partners across the research and education community, including federal agencies, universities, research institutions, RENs, and national and international research and education networks, to understand their needs and develop opportunities for new services, expanded offerings, and strategic partnerships.
The role works closely with MAX’s technical, operations, finance, and administrative teams to turn customer needs into practical business and service solutions. Responsibilities include managing sales, proposals, pricing, and customer retention.
This role manages MAX's business development and customer-facing staff, including the Service Development and Community Relations Office, building a business development plan with measurable targets for customer growth and service adoption, setting team priorities, stepping in on complex opportunities, and ensuring consistent customer engagement across the group.
The position also represents MAX and UMD at industry meetings, conferences, and customer events and helps identify opportunities related to emerging technologies, particularly quantum technology and how it might fit into MAX’s future.
**This position is considered essential and may be required to work at the normal work location or an alternative location during a major catastrophic event, weather emergency, or other operational emergency to help maintain the continuity of university services.**
**May be required to work evenings, nights, weekends, or different shifts for extended periods.**
Physical Demands: Sedentary work. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading. Must be able to travel regionally via personal or public transportation occasionally to attend conferences, meetings, and events that may require prolonged standing and walking.
Licenses/Certification: N/A
Minimum Qualifications
Education: Bachelor’s degree from an accredited college or university.
Experience: Eight (8) years of professional experience managing business operations. Three (3) years of experience supervising or managing professional staff.
KNOWLEDGE, SKILLS, & ABILITIES:
- Knowledge of business acumen to understand key business drivers, organizational communications, and data.
- Knowledge of organizational and unit performances measures.
- Knowledge of the impact and implications of decisions on leadership objectives.
- Skill in oral and written communication.
- Skill in data analytics and negotiation.
- Skill in the use of Microsoft Office and Google Suite products.
- Ability to exercise independent judgment and discretion.
- Ability to develop and administer new policies and procedures.
- Ability to interpret and apply policies, procedures, regulations, and laws.
Preferences:
- Familiarity with Regional Education Networks (RENs), national research and education networks, and the broader higher education/research technology landscape
- Proficiency with CRM tools with 5+ years of hands-on use tracking customer engagement and pipeline activity
Knowledge, Skills and Abilities: Additional skills that are critical for this position include:
- Experience delivering presentations to audiences at conferences, customer meetings, or industry events.
- Experience collaborating with technical teams (e.g., network engineering and finance) on customer solution designs or implementations
- Knowledge of best practices in managing individuals, large projects, and external constituents.
- Knowledge of strategic communication programs, including writing, graphic design, event production, and web content development.
Remote Work: Please note that all positions within the Division of Information Technology (DIT) have an in person component with expected time in our College Park, MD location per week. Telework is not a guaranteed work arrangement.
Visa Sponsorship Information: DIT will not sponsor the successful candidate for work authorization in the United States now or in the future. F1 STEM OPT support is not available for this position.
Job Risks: Not Applicable to This Position
Financial Disclosure Required: No. For more information on Financial Disclosure, please visit Maryland's State Ethics Commission website.
Department: DIT-ATI-Mid-Atlantic Crossroads (MAX)
Worker Sub-Type: Staff Regular
Benefits Summary: For more information on Regular Exempt benefits, select this link.
Background Checks: Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment Eligibility: The successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
EEO Statement: The University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.
