Description

Summary

Alila Ventana Big Sur is where sky, sea, mountains, and redwoods converge to create a setting of unmatched beauty and tranquility. A luxury resort deeply rooted in authenticity and connection, we offer personalized, intuitive service that transforms every guest experience.

As part of the Hyatt Hotels family, we are proud to be recognized as a Forbes Four-Star resort and to hold Two Michelin Keys for excellence in hospitality. These honors reflect our commitment to exceptional service, innovative experiences, and an unwavering attention to detail.

We are seeking a hospitality leader who brings passion, operational expertise, and the ability to elevate our food and beverage program while guiding and inspiring a talented team.

Position Overview
The Director of Outlets plays a critical role in the leadership and execution of our resort's food and beverage operations. Reporting to the Director of Food & Beverage, this role oversees multiple outlets and ensures operational consistency, financial performance, and exceptional guest service across the resort.

• The Outlets
  • SurHouse: Perched high above the Pacific where the forest, mountains, and sea converge, The Sur House at Alila Ventana Big Sur offers a dining experience that celebrates both the spirit and the bounty of California's Central Coast. This ocean-view restaurant brings together rustic elegance, modern technique, and locally sourced ingredients to create cuisine that feels both familiar and deeply inspired by place.
  • SurStream: Set amongst a grove of ancient redwood trees, this custom-designed mini Airstream offers hand-made pizzas and salads, cocktails, beer, wine and gelato to nourish your weekend adventure.
  • In Room Dining: offers seasonal California coastal cuisine delivered right to your suite throughout the day, with breakfast, lunch, dinner, snacks and even late-night options included as part of the all-inclusive experience. It lets you enjoy the resort's locally inspired menus in the privacy and comfort of your room.
  • Pool: poolside dining lets you enjoy seasonal, California-inspired lunch and beverage service right by the water with items from the resort's menu available throughout the day.
  • Events & Banquets: custom catering and expert planning support for weddings, corporate retreats, and private gatherings, offering bespoke, seasonally inspired menus created by the resort's culinary team to suit receptions, seated dinners, and cocktail events across indoor and outdoor venues.

This leader collaborates across departments, drives service excellence, and plays an active role in maintaining the standards required of a Forbes-rated and Michelin-recognized property.

Key Responsibilities

Operational Leadership
• Oversee the day-to-day operations of all food and beverage outlets, including the signature restaurant, bar, in-room dining, and special events
• Support outlet managers and supervisors in executing consistently exceptional service aligned with luxury hospitality standards
• Partner closely with the culinary team to develop seasonal menus, beverage programs, and experiences that align with guest expectations and brand values
• Ensure compliance with all health and safety regulations, sanitation protocols, and licensing requirements

Financial Management
• Assist in the development and management of departmental budgets, labor planning, and overall P&L performance
• Monitor financial metrics and implement strategies to drive revenue, control costs, and optimize profitability
• Contribute to pricing, product selection, and promotional initiatives in collaboration with the Director of Food & Beverage
• Maintain relationships with key vendors, ensuring product quality and favorable purchasing terms

Leadership & Team Development
• Lead, mentor, and inspire a team of managers and hourly colleagues, fostering a culture of excellence, accountability, and growth
• Conduct performance reviews, provide coaching, and develop talent to build bench strength within the department
• Coordinate training programs to ensure consistency in service standards and operational procedures
• Assist with scheduling and labor management to align staffing levels with business needs

Guest Experience & Engagement
• Maintain a strong presence in outlets during peak service times, engaging with guests to personalize experiences and resolve concerns proactively
• Monitor guest feedback, online reviews, and survey results to identify areas of opportunity and implement meaningful improvements
• Work with resort leadership and marketing to align offerings with guest demographics, seasonal trends, and resort initiatives

Innovation & Sustainability
• Stay informed on industry trends, luxury service innovations, and emerging guest preferences
• Support the resort's sustainability efforts, including sourcing locally and seasonally, minimizing waste, and operating responsibly
• Partner with departments across the resort to create cohesive guest experiences that reflect the Alila and Hyatt brands

Compensation and Benefits
• Annual salary range: $95,000 - $115,000, based on experience and qualifications
• Comprehensive Hyatt benefits package including hotel stay discounts, wellness programs, paid parental leave, and tuition reimbursement
• Ventana Big Sur perks such as complimentary daily meals and a gas stipend for eligible employees

Our Commitment to Inclusion
Hyatt is committed to creating a diverse and inclusive environment where everyone feels welcome. At Alila Ventana Big Sur, we celebrate individuality, creativity, and shared purpose, fostering a workplace built on mutual respect and empowerment.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Join Us
If you're a passionate leader with a deep appreciation for hospitality, sustainability, and creating memorable guest experiences, we invite you to join our team at Alila Ventana Big Sur.

Qualifications

Qualifications
• Minimum of 5 years of progressive experience in food and beverage leadership, preferably within a luxury resort or fine dining setting
• Proven ability to lead multi-outlet operations and manage high-performing teams
• Strong financial and analytical skills, including experience with budgeting, forecasting, and labor cost management
• Deep understanding of luxury service standards and Forbes inspection criteria; prior experience in a Michelin- or Forbes-rated property preferred
• Certifications in Food Safety and Responsible Beverage Service (RBS) strongly preferred
• Excellent communication, organization, and interpersonal skills
• Proficiency with POS systems, restaurant management software, and Microsoft Office Suite

Physical Requirements
• Ability to lift up to 50 pounds and stand or walk for extended periods
• Comfortable working in fast-paced environments, including exposure to heat and humidity
• Must be available to work a flexible schedule including nights, weekends, and holidays